1Introduction
This Privacy Policy ("Policy") DB99 App ("Platform", "we", "us") describes how we collect, use, store, and protect users' personal information. DB99 AppBy using the website or mobile application, you are considered to have agreed to this policy.
We believe transparency is the foundation of a healthy relationship. That's why this policy is written in plain, straightforward language — so you can truly understand what we do and don't do with your data.
References to "data" in this Policy include your name, mobile number, payment details, and any information relating to your browsing behaviour.
2What Information We Collect
DB99 App Two types of data are collected — what you provide directly and what is generated automatically while you use our services.
What You Provide Directly
- Registration Details: Name, mobile number, date of birth.
- Identity Verification Information: National ID number and photo (as part of the KYC process).
- Payment Information: Mobile banking number (bKash, Nagad, Rocket, etc.).
- Support Contact: Messages sent via live chat or email.
Automatically Collected Information
- Device Information: Device type, operating system, browser name and version.
- Log Data: Login time, IP address, session duration.
- Betting Activity: Bet history, deposit and withdrawal records.
- Cookie Information: Browsing preferences and session-related data (see Section 7 for details).
DB99 App never collects full bank account details, credit card numbers, or social media passwords. All payments are processed exclusively through mobile banking.
3How We Collect Your Data
Understanding how your data is collected allows you to make informed decisions with full transparency. DB99 App Information is collected in the following ways:
| Methods of Collection | What Data | When |
|---|---|---|
| Registration Form | Name, mobile number, date of birth | At the Time of Registration |
| KYC Verification | NID Number & Photo | Before Your First Withdrawal |
| Payment Processing | Mobile Banking Number | On Deposits & Withdrawals |
| Automatic Logging | IP, Device, Session | At Every Login |
| Cookies | Browsing Preferences | While Using the Platform |
| Support Chat | Support Chat Records | Support Contact Hours |
4How Your Data Is Used
Collected data is used solely for the purposes listed below. Your consent will be obtained before using it for anything beyond these:
- Account Management: To create, verify, and keep your account secure.
- Payment Processing: To process deposits and withdrawals accurately.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Meeting Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: Anonymous data analysis to improve the app and website experience.
- Contact: To notify you of important account or payment-related updates.
- Responsible Gaming: To monitor betting behaviour and issue alerts where necessary.
Your separate consent will be obtained before sending any marketing or promotional messages. Declining will not affect your access to our services.
5Data Sharing & Disclosure
DB99 App Your information is never sold or shared with third parties. However, there are limited circumstances in which disclosure may be required:
Service Provider Partners
Limited data may be shared with trusted partners for payment processing and technical services. These partners are bound by strict confidentiality agreements and may only use the data for specified purposes.
Legal Obligations
We may be legally required to disclose information in response to a court order, government directive, or lawful request from a law enforcement authority. Where possible, you will be notified in advance.
Business Changes
In the Future DB99 AppIn the event of a business sale or merger, your data may be transferred. Players will be notified in advance, and the protections under this policy will continue to apply.
Your data is never sold to advertisers, data brokers, or marketing companies. This is a fundamental principle of DB99 App.
6Data Retention & Periods
How long your data is retained depends on the type of information and the purpose it was collected for. DB99 App Data is not retained beyond the time it is needed.
| Data Type | Retention Period | Reason |
|---|---|---|
| Core Account Information | For as Long as Your Account Remains Active | Service Delivery |
| KYC Documents | 5 Years (even after account closure) | Legal Obligations |
| Transaction Records | 5 Years | Financial Regulatory Compliance |
| Betting History | 3 Years | Dispute Resolution |
| Log Data | 1 Year | Security Monitoring |
| Support Chat | 2 Years | Service Improvement |
After account closure, personal data is permanently deleted or anonymised once the above retention periods have elapsed.
7Cookie Policy
Cookies are small files stored in your browser. DB99 App— uses three types of cookies:
Essential Cookies
These cookies are essential for the platform to function correctly. They maintain login sessions and handle security checks — without them, the service cannot operate. They cannot be disabled.
Functional Cookies
These cookies remember your preferences — such as language selection and display settings. Disabling them means you'll need to re-select your preferences every time you log in.
Analytics Cookies
Anonymous data is collected to understand how the platform is being used — which pages get the most visits, where issues arise — and this information is used to improve our services. You have the option to opt out.
To disable cookies, go to your browser settings or DB99 App— use the Cookie Preferences section.
8Your Rights
You have certain important rights regarding your personal information. DB99 App These rights are respected and mechanisms are in place to exercise them.